Stofjunkie
Løvstien 1B
8800 Viborg
TEL: +4523967988
CVR: 32918565
Payment
Stofjunkie receives online payments with Dankort, Visa / Dankort, Visa, Mastercard, Visa Electron, Maestro.
Payment will only be deducted from your account when the physical item is shipped, unless otherwise agreed or stated in your order.
All amounts on the website include VAT.
The website uses Danish kroner (DKK) for pricing:
Stofjunkie uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and can not be read by other outsiders.
Stofjunkie’s own website also uses encryption with SSL protocol.
Delivery
The delivery time for your order is 1-5 working days, should anything else apply, you will hear from us immediately.
Stofjunkie sends goods with the following: GLS – Private, GLS – Parcel shop, PostNord – Private, PostNord – Optional delivery point, DAO – Direct, DAO – Parcel shop
Shipping is standard prices and covers shipping and handling and proper packaging. There is free shipping on purchases over DKK 500
You will be able to choose between having the package sent “without delivery” or “with delivery”.
You will always receive a track and trace number so you can track your package, from our warehouse and home to you.
Right of withdrawal
Returns are given on items purchased on the website unless otherwise agreed or stated in your order.
You will bear any return costs yourself.
Write an email to us if you regret your purchase or the item is not as desired, then we will find a solution,
kontakt@stofjunkie.dk
And remember we are very happy to send samples to avoid too many mistaken purchases, as the goods are cut off especially for you as a customer, then you are in doubt, so feel free to contact us at
kontakt@stofjunkie.dk
The condition of the item upon return
When returning goods, they must of course be in original condition.
Right of complaint
There is a 2-year right to make a complaint about products in accordance with the Danish Sales Act. The right of complaint applies to all defective material and fabrication.
Complaint regarding. Defective situation must be reported to Fabric Junkie within a reasonable time after receipt. In the event of errors or defects in the goods, we will of course refund shipping costs, most often the easiest way will be to send you a return label.
The complaint is dropped due to incorrect or unusual operation of the product.
Always feel free to contact us
Stofjunkie
Løvstien 1B
TEL: +4523967988
kontakt@stofjunkie.dk
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.
In order for you to enter into an agreement with Stofjunkie, we need the following information:
. Name
. Address
. Phone number
. Email address
We register your personal information for the purpose of being able to deliver the item to you.
The personal information is registered with Stofjunkie and stored for up to five years, after which the information is deleted.
When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information is collected and why.
The owner and data manager, Lea Blenstrup, in Stofjunkie has access to the information that is registered about you.
We do not store and transmit customer information encrypted.
As registered with Stof junkie, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this connection should be directed to
lea@stofjunkie.dk.
Cookies
At
https://stofjunkie.dk/ cookies are used for the purpose of optimizing the website and its functionality, and thus make the visit as easy as possible for you.
Log statistics
We use a log statistic at
https://stofjunkie.dk/, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it abandoned, etc.
The log statistics are only used for the purpose of optimizing Stof junkie’s website.
Consumer protection
Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/
Opportunities for appeal
Complaints about products can be sent to:
The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform.
ec.europa.eu
In the event of a complaint, our email address must be stated:
kontakt@stofjunkie.dk and the website on which you purchased the item
